Golden Home Care
"Live Life with Respect for All"

514-685-8889

1-855-GOLD-321
     (4653)

About Us

Golden Home Care
"Live Life with Respect for All"

About Us

Golden Home Care
"Live Life with Respect for All"

514-685-8889

About Us

WE HAVE MOVED!
2225 Boul Hymus, suite 100  |  Dorval, Qc H9P 1J8

Golden Home Care Inc – A Home Care Assistance Company

Located in Montreal - West Island

Golden Home Care provides personalized, In-Home Support and Personal Care services:

  • for seniors and other family members
  • at home
  • in assisted living facilities
  • in hospitals

Contact us to schedule your complimentary consultation

Call us at 514-685-8889 or call/fax toll free at
1-855-GOLD-321 (4653) or e-mail us at info@goldenhomecare.ca


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canadian home care association member
VETERANS AFFAIRS CANADA
Health Identification Cards Accepted
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About Us

"...over 30 years of experience..."

...

Golden Home Care's Mission

Golden Home Care provides personalized In-Home Support and Personal Care Services to seniors and other family members.

Our objective is to develop a caring, compassionate and informed relationship with our clients and their families.

We partner together to customize a “Golden Care Plan” to sustain daily routines, while preserving one’s dignity and healthy independence.

“Golden Care” will help seniors have the confidence to embrace aging with a positive perspective.

With compassionate care and assistance, our clients will:

  • develop positive attitudes toward aging gracefully
  • maintain safe & healthy independence
  • feel valued as members of society
  • enjoy life to its fullest potential while living in the comfort of their own homes


Jacqueline Percs

“Jackie” has over 30 years of experience working in the fields of Social Services and Education in both the Public and Private Sectors. She has worked with people of ages ranging from 15-105.

The work that she has done has predominantly been with individuals experiencing challenges and difficulties in their lives, in the following areas:

  • Social, Emotional and/or Behavioural Issues
  • “At Risk” Youth
  • Integrating into Community and /or Society
  • Intellectual and/or Physical Limitations
  • Low Self-Esteem & Failure
  • Alzheimer’s & other Dementias
  • Loss of Autonomy
  • Palliative Care

Jackie has always had an entrepreneurial spirit. As her children were growing up she wanted to be available for them and managing a regular job was demanding enough. As her 2 children grew into young adults, Jackie felt it was time to follow her dream to open her own company, Golden Home Care was then incorporated in 2012.

Having always lived her life with a “positive perspective”, she has combined this with her passion for helping people. Her company’s name is true to its word and her many clients can attest to the great quality of care and service it provides. Golden Home Care has become a successful, respected Home Care Provider, and Jackie’s reputation has been established as a leader in this field.

    No matter what her clients’ challenges may be, or their age, her goal is to help people:
  • To have Purpose
  • To Maintain their Autonomy
  • To be Respected & Appreciated for the Person they are
  • To Live Life with Dignity

Jackie Percs

Testimonials

Daphne Goldberg

client

Dear Jackie,
Where do I begin to thank you for all your support and love you have shown to my dad and our family over these years? Just as Abigail was my Dad’s “WINGMAN”, you have been my “RIGHT HAND” for every transition, crisis or celebration and handled it all with such grace and compassion and always respecting my Dad’s dignity.
Thank you, I consider you to be a very special person and friend.
XOXO

Philips

client

I want to inform you all that myself and family are relocating to Edmonton, Alberta by the end of May. That said, I want to thank each of everyone in this great establishment for your care, support and understanding over the years.
I totally enjoyed my time with you guys, and I want to say thanks for the opportunity. If some day you have a branch in Edmonton, Alberta, I will be more than happy to reunite with this great company.

Tiina

client

As you and your caregivers cared for my mother,
“you made me feel like I was your only client”.
Thank you so much for doing what you do. I will never be able to thank you enough for the care you provided for my mom. Angels; every one of you and your staff. My mom received the best care on the planet, and I will be eternally grateful that she had peaceful pleasant days and that she had such a graceful exit from this world. I re-read the logbook recently and loving care is there, on every single page.
Thank you again so much!

Louise

client

“A huge thank you!!”
Our consultation went so much better than I could have ever expected due to my mother’s resistance. Your level of professionalism and patience obviously makes it clear why your homecare services and company are a success.
Congratulations & Thank you!!

Trudy & Fay Linton

client

Dear Jackie & Caregivers,
The care & love you provided to Mum was a true gift to our family. We never dreamed we would be in this situation and have the privilege of caring for her at home until her last breath. It takes a special kind of person to be a caregiver. We will forever be grateful to all of you who took care of our Mum and allowed us to give her the only thing she wanted, to be at home and with the family the last few weeks. Thank you for helping us keep that last promise to her. You all gave care & compassion when our family needed it most.
With love,
Trudy & Fay Linton

Thea

client

Dad could be very stubborn and was used to getting his own way, but your caregivers seemed to negotiate the mine fields and get to know his better half. We could see that he certainly grew not just to appreciate them but also to love them. If you ever want anyone to chat with prospective clients have them call me. From my experience, I can certainly give them a positive perspective.
With hugs thanks to your company’s caregivers for their immense professionalism and kindness.

Tiffany Laurie

client

When my grandfather had his stroke, suddenly the man I always saw as independent was very weak and needed a lot of care. I do as much as I can to be present as well as help him with medical appointments. However, working, going to school, and raising two children leaves me with limited time. Finding Golden Home Care really helped us to find care for him that was reliable, honest, and efficient. I felt safe knowing my grandad was in good hands. Jackie you have been so accommodating and helpful, even with short notice you always worked with us to come up with a solution.
Thank you

Lisette

client

Thanks so much to you and your excellent team for helping us deal with Alzheimer’s and for keeping my husband comfortable and content.
All our family appreciates your efforts.

Deepika & Rupinder

Caregivers (employees)

Dear Jackie,
Thank you for listening, for guidance, for inspiration, for encouragement and also thanks to the Golden Home Care Team!

Maria Mastromonaco

client

My father did not trust having people in his home. In October 2012, Jackie Percs, the owner of Golden Home Care, came to meet him and he felt confident enough to try the services. The team of care workers were incredible. They cleaned up the house and assisted him with his personal care needs.
His loss of autonomy was very upsetting for him and they made him feel more in control of his life. The quality of his life improved so much that his Dr even noticed a big improvement. My father was happier than he had been in awhile.
He passed away in July 2013. They would continue to call to see how I was and if I needed any support. They are a very trustworthy and caring team. You could not find a better service than "Golden Home Care".

Eric Miller

client

Dear Jackie,
I wanted to send you a note telling you how much I appreciate you and your organization. My elderly mother was hospitalized for a couple of weeks and needed care to help her recover both physically and mentally – and living out-of-town made logistics and support very difficult, adding to my concern for her. I was so fortunate to be introduced to you and your company. Golden Home Care gave us a consistent caring attitude and very professional yet personal approach that was second to none. Your wide range of services were also greatly appreciated – it’s comforting to be able to cover all of my Mother’s needs from one coordinated place. You gave me and my family peace-of-mind, and because of your efforts I’m happy to see how well she is doing – she is well on the road to recovery. I give Golden Home Care my highest recommendation for elder care and recovery services. Thank you for starting such a wonderful company.
Wishing you the very best always, I remain,
Yours truly, Eric Miller

Kevin O'Reilly

client

"It was very kind of you and your employees to have visited my dad in the hospital. I now realize that it is the culture that you have created in your entire organization. You personally are an exceptional communicator."

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Meet The Team

golden home care team

Noreen Napieracz-McCrory

Office Manager

Noreen joined Golden Home Care in 2014 as our Office Manager.

She brings many years of office experience and has a drive for excellence in her many roles. She thoroughly screens and interviews every care professional and is committed to finding the best caregivers for our team.

In addition to overall administrative support, Noreen oversees the key functions of the software scheduling & operating system and that our day to day operations run smoothly.

Noreen is also our “Jack of all trades” and always takes initiative and enjoys finding creative solutions and interventions to implement in improving our daily tasks and is always ready to step in when needed.

Dawn Robinson

Payroll & Bookkeeping Coordinator

Dawn has been with Golden Home Care since January 2019. She has a Bachelor of Commerce in Marketing and Accounting, as well as a certification in Human Resources Management. After 20+ years in the corporate world, Dawn decided that she wanted to continue her career working with a locally based company where her skills could be used to help people in a meaningful way.

Dawn has a special place in her heart for seniors. She was the primary caregiver for both her mom and her aunt and is grateful that she was able to be there for them. When her mother was diagnosed with vascular dementia and Alzheimer’s, Dawn and her husband welcomed her into their home, where they cared for her for several years. This experience heightened her compassion for family caregivers and understands the importance of support and self-care for those facing such challenges.

During Dawn’s time at Golden Home Care, her dedication, attention to detail and commitment to customer service has been exceptional. These skills in addition to her belief and embracement of our Mission, Vision & Values make her an excellent and compatible part of our team.

Tara O’Donnell

Director of Operations & Development

Tara joined Golden Home Care in the spring of 2021. After graduating with a bachelor’s in accounting from Bishop’s University in 2015, she proceeded to get her designation as a Chartered Professional Accountant (CPA) at McGill University in 2016.

After working in the corporate world for 5 years, Tara decided it was time to explore her entrepreneurial passion and combine her business experience with her desire to work with and help people.

As a student, Tara toyed with a few small business initiatives, as well as coached and tutored many adolescents, encouraging them to have confidence in themselves and achieve their full potential, thus discovering her interest in helping others. Tara’s corporate experience, as well as her commitment and interest in providing quality care, are an asset in her role as an active member of the Client Care Coordination Team and in the daily operations and development of the company.

Tara’s kind and gentle manner, combined with her strong problem-solving skills and attention to detail, drive her to continuously support and care for our clients while finding the best way to develop strategic planning.

Serena Stabile

Recreation & Care Coordinator

Serena is the newest member of our Golden Home Care team, joining in the Spring of 2022. She has always been involved in her community, which led her to study in the department of Applied Human Sciences at Concordia University, where she graduated with a bachelor’s degree in Therapeutic Recreation.

Serena’s passion for helping others guided her through various professional ventures. She has worked as a Daycare Educator and as a Youth Services Coordinator with “at risk” youth. Most recently, Serena was employed as a Recreation Therapist, developing and implementing recreational programs for seniors and adults and then as a Coordinator for individuals living in a long-term care residence.

Serena particularly enjoyed working with seniors and appreciates learning about their life experiences through the wonderful stories they shared. She was responsible for planning and adapting meaningful activities for individuals with varying physical and cognitive abilities, that provided purpose and enhanced their quality of life. Serena has excellent interpersonal skills which were instrumental in leading and managing a team of staff and volunteers in workshops.

When the pandemic hit in 2020, she had to readjust very quickly. Her main goal was to put a smile on her residents’ faces while they were confined to their rooms and trying to navigate through the restrictions.

Serena’s background in leisure and recreation will complement our services and help us all learn how to elevate the quality of interaction and support that we can provide to our clients.

Serena has an optimistic attitude and kind heart. She is a firm believer that “the client comes first”, and she will treat them as one of her own family members to ensure they are receiving Golden Home Care.

Marcie Klinger

Care Coordinator

On November 1, 2022, Marcie Klinger joined our Golden Home Care team.

Marcie has worked with the senior population for 23 years. She enjoyed working for 18 years at the Cummings Centre as an Administrative Assistant primarily in the Volunteer Department.

After dedicating her time with seniors, she realized that her passion was to work with the aging population in homecare.

In 2017, Marcie transitioned and since has been working in the Home Care Industry as a Care Manager. During this time, Marcie evaluated the needs of her clients and coordinated appropriate care for them while developing wonderful relationships. She goes above and beyond to ensure quality of life for those needing support in home care, hospital, post-operative, or palliative care.

Marcie’s experience advocating for her father, in his later years, gave her the experience and knowledge required to navigate the healthcare system in Montreal. Marcie now applies those skills while assisting and guiding others. She displays extraordinary empathy, kindness, and professionalism. These traits are a huge asset while supporting families, relatives and friends who may be struggling to determine what is best for their loved ones.

Our Caregivers

It is of the utmost importance to us to provide our clients with professional, compassionate and reliable service by our trained and trustworthy caregivers. Our clients feel safe and secure in the comfort of their own homes as we provide them with “Golden” quality professionalism.

Our Caregivers are carefully screened through an intensive hiring process.

  • We conduct in-depth verifications on all potential employees
  • First Aid/CPR Certification
  • PDSB Training
  • SPVM - Police Verification
  • Driver’s License & Record
  • References and Experience
  • Our Caregivers work within the confines of their professional certification and are bonded.
  • All of our employees have received additional training and orientation prior to working with our clients
  • We are very committed to employing only those caregivers who understand, believe in and provide care in accordance with our philosophy, mission, vision, values and goals
  • Our Caregivers provide quality care and dedicated service to all our clients and are supervised and evaluated on a regular basis

Our Services

Golden Home Care offers a variety of services for

Home Care Support

  • Companionship
  • Meal Planning, Grocery Shopping & Food Preparation
  • Light Housekeeping / Laundry
  • Errands & Appointments
  • Managing Home Administration
  • Respite

Companionship

  • Studies demonstrate that when individuals are isolated and have limited social interaction, there is a higher amount of risk of health difficulties. Healthy, social interaction is mentally, emotionally and physically therapeutic and enhances the promotion of healthy living and wellness.
  • At Golden Home Care we carefully screen and select employees who demonstrate genuine care and commitment to seniors wellness, sense of self worth and values. We strive to match our clients with Care Associates who are compatible with our client and share similar interests, who in turn will provide positive support.

Meal Planning, Grocery Shopping & Food Preparation

  • Depending on the interest and abilities of our client, interactive participation is always encouraged and will motivate individuals to want to enjoy a healthy and balanced lifestyle and enjoy the food they eat.

Shopping & Appointments

  • Our Caregivers can provide transportation and/or companionship while accompanying our clients on various outings. They can assist with shopping, medical appointments, errands, social functions, etc...

Light Housekeeping/Laundry

  • Our clients may also require assistance changing bedding and laundering clothing and other items. Assistance with these home-care needs will maintain a clean, organized, safe and inviting environment for our clients and their visitors.

Managing Home Administration

  • Managing day to day mail, bill payments, and general financial budgeting can be very overwhelming for some seniors. Our Caregivers can assist with the organization and payment of bills.

Pet Care

  • Many seniors depend on their pets for companionship. As we age, it can be difficult to maintain all aspects of a pet’s care. Our Caregivers are able to assist our clients in maintaining the pet’s wellness and care requirements.

Respite

  • Perhaps you or a loved one are returning home from a hospital stay and are not yet confident to be alone. You may feel over-night supervision will ensure your/their safety. Golden Home Care provides respite for family care-givers who may require some time for themselves, need to participate in activities or errands and/or need a few days away.

Personal Care Support

  • Morning Assistance “Start the Day”
  • Toileting Assistance, Bathing, Grooming, Dressing
  • Nutrition Planning
  • Mobility Assistance
  • Exercise
  • Evening Assistance “End of Day”
  • Medication Reminders

Morning Assistance “Start the Day”

  • Many seniors find it challenging to start the day. Our Caregivers can be a warm, friendly person to greet our clients in the early morning and assist them with the necessities to begin their day in a positive way. The Care Associate can help in making the bed, bathing, dressing, providing medication reminders, grooming, assist with meal preparation for the day etc…

Toileting Assistance, Bathing, Grooming, Dressing

  • Bathing or taking a shower can create a lot of anxiety for many seniors. There is a high risk of incidents of elderly people falling. Our Caregivers are trained to assist individuals in bathing. They follow safety standards and strategies while utilizing professionalism to preserve our clients’ dignity.
  • We believe that when efforts are made to maintain proper grooming, individuals feel good about themselves and are more confident to move forward throughout their day in a positive manner.
  • Many seniors begin to have difficulties with balance, bending, stretching and reaching, which are all skills required for getting dressed. Our Caregivers can assist our clients with safe dressing and undressing while preventing falls and injuries.
  • Balance and stability are requirements for safe toileting. Our Caregivers are trained to assist our clients with this task as well as ensuring that proper hygiene is being performed and maintained.

Nutrition Planning

  • Our Caregivers are trained in the importance of healthy nutrition, balanced meal planning and food preparation. As we age, it becomes increasingly important to eat our daily recommended nutrients, which is something seniors often find difficult to manage. Our Caregivers can cooperatively plan meals with our clients, keeping in mind dietary restrictions, allergies, food preferences etc…

Mobility Assistance

  • Many seniors require assistance to safely move around. Some individuals may have difficulty getting in and out of bed, moving from place to place and in and out of chairs. Our Caregivers are trained to assist clients with the safe use of canes, walkers, wheelchairs and hoyer lifts.

Exercise

  • Being physically active is very therapeutic and contributes to the ability to be mobile. Our Caregivers are trained to encourage seniors to do basic movement exercises, which increases healthy blood circulation.

Medication Reminders

  • Seniors often take several medications. This can be very confusing for some individuals. Our Caregivers can assist our clients with reminder techniques. This is very pertinent in maintaining an individual’s stability of health and prevention of possible medical complications.

Evening Assistance “End of Day”

  • Our Caregivers can assist our clients in preparing for bedtime. They can verify the activities of the day, ensure that they took their medication and assist with undressing, hygiene and applying safety measures before the client goes to sleep. (i.e.: ensure clear path to the bathroom, telephone access, etc…)

Supplemental Care Services

  • In Independent and Assisted Living Facilities
  • In Rehabilitation Centers and Hospitals
  • Transitions

In independent and assisted living facilities

  • Many independent and assisted living facilities offer a menu of supplemental services that each individual may choose to subscribe to. In the case where services are not available, Golden Home Care can assist with some one-on-one care with some of your loved ones extra needs.

In Rehabilitation Centers and Hospitals

  • Being in a hospital, rehabilitation center or nursing home can be a frightening, confusing and lonely experience for many individuals. Family members may not be able to spend as much time with their loved one as they would like, as they are likely juggling work and additional family responsibilities at the same time. Golden Home Care can provide you with additional consistent care, assistance, companionship and supervision while enabling health care facilities to remain focused on their expertise and core services.

Transitions

  • Going home from the hospital can be a stressful time following surgery, an illness, cancer recovery, degenerative disease or disorder, etc… Golden Home Care can provide transitional assistance services for all family members whether it be a senior, child, adult or intellectually challenged individuals.

Support for Intellectually Challenged Individuals

  • Supervision / Companionship
  • Life Skills Development
  • Respite

Home Care Support provides families with one-on-one support, supervision and companionship. We provide services to assist with the following:

  • Life skills training and support
  • Development of independent living skills

Respite

  • Golden Home Care provides respite for family care-givers who may require some time for themselves, need to participate in activities or errands and/or need a few days away.

Benefits of Golden Home Care

Our goals are:

  • To provide In-Home Support and Personal Care options for seniors and other family members who may be experiencing health and lifestyle challenges. These challenges may be causing a decline in quality of life and/or affecting one's independence.
  • To assist in maintaining or improving one's quality of life, independence and active lifestyle involving family and friends.
  • To work closely with families to assist seniors and other family members to maintain their health and safety while remaining in the comfort of their own homes.
  • To strengthen family relations by alleviating some of the stress and anxiety associated with being a caregiver.

  • To reduce some of the tasks for the family caregivers so that they can spend more quality time together.
  • To give families comfort knowing that their loved one is being provided with premium quality, professional and compassionate care.
  • To assist our clients in maintaining their healthy independence, quality of life and dignity with supportive care and assistance.
  • To offer flexible and consistent care without long-term contracts.

Client Assessment

Golden Home Care's mission is to develop a caring, compassionate and informed relationship with our clients and their families.

golden home care assessment

Consultation

Our Care Coordinator schedules an appointment to meet with you and a family member or someone close to you to explain our “Golden Home Care Options.”

Assessment

We will then conduct an in-depth personal assessment and home safety evaluation together with you and your loved one.

Plan

We cooperatively determine a “Golden Care Plan” to best meet your needs and maximize your healthy independence.

Our Care Coordinator then matches you with a Caregiver that will be most compatible and best be able to meet your “Golden Home Care” needs.

The Care Coordinator visits regularly to maintain an ongoing relationship with the client, ensures that dependable, timely and premium quality service is being provided and revises the “Golden Care Plan”, as needed.

Our Clientele

golden home care assessment

Golden Home Care provides a diverse menu of services, specifically catered to seniors. Nevertheless, our options are designed to assist individuals who may be experiencing health and lifestyle challenges as well as recovery from injury or illness. All these factors can cause a decline in one’s ability to care for themselves and/or their families. All people experiencing these types of life challenges can benefit from our compassionate assistance and personalized care.

  • Seniors experiencing age-related diminishing autonomy
  • Any age family member suffering/recovering from illness, surgery or degenerative disease
  • Individuals who are experiencing mental health, physical and/or intellectual challenges


    Some Examples:
  • Individuals recovering from surgery
  • Cancer treatment and recovery
  • MS, ALS
  • Alzheimer’s and other dementia
  • Diabetes
  • Stroke
  • Heart Disease
  • Palliative/Hospice Care

Useful Links

Below are links to a variety of helpful resources

AGI - Alzheimer Groupe Inc

Alzheimer Society

Heart & Stroke Foundation

Parkinson Canada

Canadian Diabetes Association

West Island Association for Intellectually Handicapped

The Kidney Foundation of Canada

Family Caregiver

ALS Association
(Fighting Lou Gehrig's Disease)

Canadian Cancer Society

Ovidis (adaptive clothing)

Curateur Public Quebec

West Island Community
Resource Centre

Seniors Canada

Older Drivers in Canada

Canada's Food Guide

Santé et Services
Sociaux Québec

Canadian Association of Community Living

Revenu Québec

FAQ's - Frequently Asked Questions

Here are some frequently asked questions with the answers provided

What Makes "Golden Home Care" special and/or different than other Care Providers?

  • Our personalized service is what we are known for. In addition to providing you with premium quality care, communication is very important to us. Our Care Coordinators develop and maintain a close and informed relationship with our Clients, their Families and our Caregivers.

How do I contact "Golden Home Care" in an emergency?

  • Dial 514-685-8889 or toll free at 1-855-465-3321. There is always someone "on-call" to receive your request for assistance.

Am I eligible for government tax credits to help me pay for Home-Care Support?

Can I receive services on short notice?

  • Yes, we have many associates readily available to assist you. Our Care Coordinator will organize appropriate care as your needs arise.

Can I hire services on a "one-time basis" or do I have to have a long term contract?

  • Our goal is to accommodate your needs whether it be daily, weekly or on a long-term basis. Long-term contracts are not required.

How will my Caregiver's punctuality and attendance be monitored?

  • Our Caregivers are monitored both by the active involvement of our Care Coordinator as well as with the use of a software "login" Telephony system.

What if my Caregiver is sick or on vacation?

  • We will have a secondary Caregiver available. In the case of vacation, we will introduce a new Caregiver in advance to allow time for the client to adjust to an alternative person.

Employment

Employment

If you would like to become a
Golden Home Care caregiver, and you possess the necessary skills, you can make an employment application online by clicking on the link below:

Click to fill out the online form here.

Send to a friend

Feel free to recommend
Golden Home Care to a friend. We would be happy to provide more information on the services we provide.

Click to download the brochure.

Contact Us

Contact us for more information or to schedule your free consultation.

514-685-8889 or call/fax toll free at 1-855-465-3321

2225 Boul Hymus, suite 100
Dorval, Qc   H9P 1J8

e-mail: info@goldenhomecare.ca

Office Hours: Monday - Friday: 9:00am - 5:00pm

In case of emergency or if you need immediate assistance, we are available 24 hours a day, 7 days a week.

Send us an email

For more information about Golden Home Care, fill out the form below.