173C Ave. Cartier, suite 103  |  Pointe-Claire, Qc H9S 4R9

Golden Home Care Inc – A Home Care Assistance Company

Located in Montreal - West Island

Golden Home Care provides personalized, In-Home Support and Personal Care services:

  • for seniors and other family members
  • at home
  • in assisted living facilities
  • in hospitals

Contact us to schedule your complimentary consultation

Call us at 514-685-8889 or call/fax toll free at
1-855-GOLD-321 (4653) or e-mail us at info@goldenhomecare.ca

canadian home care association member
Health Identification Cards Accepted
local winner

About Us

"...over 30 years of experience..."


Golden Home Care's Mission

Golden Home Care provides personalized In-Home Support and Personal Care Services to seniors and other family members.

Our objective is to develop a caring, compassionate and informed relationship with our clients and their families.

We partner together to customize a “Golden Care Plan” to sustain daily routines, while preserving one’s dignity and healthy independence.

“Golden Care” will help seniors have the confidence to embrace aging with a positive perspective.

With compassionate care and assistance, our clients will:

  • develop positive attitudes toward aging gracefully
  • maintain safe & healthy independence
  • feel valued as members of society
  • enjoy life to its fullest potential while living in the comfort of their own homes

Jacqueline Percs

“Jackie” has over 30 years of experience working in the fields of Social Services and Education in both the Public and Private Sectors. She has worked with people of ages ranging from 15-105.

The work that she has done has predominantly been with individuals experiencing challenges and difficulties in their lives, in the following areas:

  • Social, Emotional and/or Behavioural Issues
  • “At Risk” Youth
  • Integrating into Community and /or Society
  • Intellectual and/or Physical Limitations
  • Low Self-Esteem & Failure
  • Alzheimer’s & other Dementias
  • Loss of Autonomy
  • Palliative Care

Jackie has always had an entrepreneurial spirit. As her children were growing up she wanted to be available for them and managing a regular job was demanding enough. As her 2 children grew into young adults, Jackie felt it was time to follow her dream to open her own company, Golden Home Care was then incorporated in 2012.

Having always lived her life with a “positive perspective”, she has combined this with her passion for helping people. Her company’s name is true to its word and her many clients can attest to the great quality of care and service it provides. Golden Home Care has become a successful, respected Home Care Provider, and Jackie’s reputation has been established as a leader in this field.

    No matter what her clients’ challenges may be, or their age, her goal is to help people:
  • To have Purpose
  • To Maintain their Autonomy
  • To be Respected & Appreciated for the Person they are
  • To Live Life with Dignity

Jackie Percs


Meet The Team

golden home care team

Noreen Napieracz-McCrory

Office Manager

Noreen joined Golden Home Care in 2014 as our Office Manager.

She brings many years of office experience and has a drive for excellence in her many roles. She thoroughly screens and interviews every care professional and is committed to finding the best caregivers for our team.

In addition to overall administrative support, Noreen oversees the key functions of the software scheduling & operating system and that our day to day operations run smoothly.

Noreen is also our “Jack of all trades” and always takes initiative and enjoys finding creative solutions and interventions to implement in improving our daily tasks and is always ready to step in when needed.

Cindy Sarazen

Director of Client Care

Cindy has been a member of the Golden Home Care team since 2014, after completing her degree as a licensed practical nurse. She was a “stay at home” mom of 4 daughters for many years until her youngest was in high school. Cindy graduated high school with a hairdressing certificate and worked for 7 years in a beauty salon while also servicing elderly clients in their homes. She enjoyed not only doing their hair care but took great pleasure in assisting with odd jobs around their home and talking to them about their own health concerns. She came to recognize her preference for working with an older clientele and decided that she would go back to school and get a nursing degree when the time was right.

Cindy is a very compassionate person. Our clients often say that it shows that she loves what she does. During her time with Golden Home Care she has attended a number of dementia care workshops and additional trainings which has assisted in guiding families and caregivers with ideas on how to deal with challenging situations. She initially started out with Golden Home Care as a personal support worker/caregiver and then naturally transitioned into the role of a Care Coordinator.

As a coordinator, she is extremely observant and will do whatever it takes to get things done to help our clients and support our caregivers. Cindy embraces each day with a positive spirit as she walks in the door to work.

Dawn Robinson

Payroll & Bookkeeping Coordinator

Dawn has been with Golden Home Care since January 2019. She has a Bachelor of Commerce in Marketing and Accounting, as well as a certification in Human Resources Management. After 20+ years in the corporate world, Dawn decided that she wanted to continue her career working with a locally based company where her skills could be used to help people in a meaningful way.

Dawn has a special place in her heart for seniors. She was the primary caregiver for both her mom and her aunt and is grateful that she was able to be there for them. When her mother was diagnosed with vascular dementia and Alzheimer’s, Dawn and her husband welcomed her into their home, where they cared for her for several years. This experience heightened her compassion for family caregivers and understands the importance of support and self-care for those facing such challenges.

During Dawn’s time at Golden Home Care, her dedication, attention to detail and commitment to customer service has been exceptional. These skills in addition to her belief and embracement of our Mission, Vision & Values make her an excellent and compatible part of our team.

Tara O’Donnell

Director of Operations & Development

Tara joined Golden Home Care in the spring of 2021. After graduating with a bachelor’s in accounting from Bishop’s University in 2015, she proceeded to get her designation as a Chartered Professional Accountant (CPA) at McGill University in 2016.

After working in the corporate world for 5 years, Tara decided it was time to explore her entrepreneurial passion and combine her business experience with her desire to work with and help people.

As a student, Tara toyed with a few small business initiatives, as well as coached and tutored many adolescents, encouraging them to have confidence in themselves and achieve their full potential, thus discovering her interest in helping others. Tara’s corporate experience, as well as her commitment and interest in providing quality care, are an asset in her role as an active member of the Client Care Coordination Team and in the daily operations and development of the company.

Tara’s kind and gentle manner, combined with her strong problem-solving skills and attention to detail, drive her to continuously support and care for our clients while finding the best way to develop strategic planning.

Our Caregivers

It is of the utmost importance to us to provide our clients with professional, compassionate and reliable service by our trained and trustworthy caregivers. Our clients feel safe and secure in the comfort of their own homes as we provide them with “Golden” quality professionalism.

Our Caregivers are carefully screened through an intensive hiring process.

  • We conduct in-depth verifications on all potential employees
  • First Aid/CPR Certification
  • PDSB Training
  • SPVM - Police Verification
  • Driver’s License & Record
  • References and Experience
  • Our Caregivers work within the confines of their professional certification and are bonded.
  • All of our employees have received additional training and orientation prior to working with our clients
  • We are very committed to employing only those caregivers who understand, believe in and provide care in accordance with our philosophy, mission, vision, values and goals
  • Our Caregivers provide quality care and dedicated service to all our clients and are supervised and evaluated on a regular basis

Our Services

Golden Home Care offers a variety of services for

Home Care Support

  • Companionship
  • Meal Planning, Grocery Shopping & Food Preparation
  • Light Housekeeping / Laundry
  • Errands & Appointments
  • Managing Home Administration
  • Respite


  • Studies demonstrate that when individuals are isolated and have limited social interaction, there is a higher amount of risk of health difficulties. Healthy, social interaction is mentally, emotionally and physically therapeutic and enhances the promotion of healthy living and wellness.
  • At Golden Home Care we carefully screen and select employees who demonstrate genuine care and commitment to seniors wellness, sense of self worth and values. We strive to match our clients with Care Associates who are compatible with our client and share similar interests, who in turn will provide positive support.

Meal Planning, Grocery Shopping & Food Preparation

  • Depending on the interest and abilities of our client, interactive participation is always encouraged and will motivate individuals to want to enjoy a healthy and balanced lifestyle and enjoy the food they eat.

Shopping & Appointments

  • Our Caregivers can provide transportation and/or companionship while accompanying our clients on various outings. They can assist with shopping, medical appointments, errands, social functions, etc...

Light Housekeeping/Laundry

  • Our clients may also require assistance changing bedding and laundering clothing and other items. Assistance with these home-care needs will maintain a clean, organized, safe and inviting environment for our clients and their visitors.

Managing Home Administration

  • Managing day to day mail, bill payments, and general financial budgeting can be very overwhelming for some seniors. Our Caregivers can assist with the organization and payment of bills.

Pet Care

  • Many seniors depend on their pets for companionship. As we age, it can be difficult to maintain all aspects of a pet’s care. Our Caregivers are able to assist our clients in maintaining the pet’s wellness and care requirements.


  • Perhaps you or a loved one are returning home from a hospital stay and are not yet confident to be alone. You may feel over-night supervision will ensure your/their safety. Golden Home Care provides respite for family care-givers who may require some time for themselves, need to participate in activities or errands and/or need a few days away.

Personal Care Support

  • Morning Assistance “Start the Day”
  • Toileting Assistance, Bathing, Grooming, Dressing
  • Nutrition Planning
  • Mobility Assistance
  • Exercise
  • Evening Assistance “End of Day”
  • Medication Reminders

Morning Assistance “Start the Day”

  • Many seniors find it challenging to start the day. Our Caregivers can be a warm, friendly person to greet our clients in the early morning and assist them with the necessities to begin their day in a positive way. The Care Associate can help in making the bed, bathing, dressing, providing medication reminders, grooming, assist with meal preparation for the day etc…

Toileting Assistance, Bathing, Grooming, Dressing

  • Bathing or taking a shower can create a lot of anxiety for many seniors. There is a high risk of incidents of elderly people falling. Our Caregivers are trained to assist individuals in bathing. They follow safety standards and strategies while utilizing professionalism to preserve our clients’ dignity.
  • We believe that when efforts are made to maintain proper grooming, individuals feel good about themselves and are more confident to move forward throughout their day in a positive manner.
  • Many seniors begin to have difficulties with balance, bending, stretching and reaching, which are all skills required for getting dressed. Our Caregivers can assist our clients with safe dressing and undressing while preventing falls and injuries.
  • Balance and stability are requirements for safe toileting. Our Caregivers are trained to assist our clients with this task as well as ensuring that proper hygiene is being performed and maintained.

Nutrition Planning

  • Our Caregivers are trained in the importance of healthy nutrition, balanced meal planning and food preparation. As we age, it becomes increasingly important to eat our daily recommended nutrients, which is something seniors often find difficult to manage. Our Caregivers can cooperatively plan meals with our clients, keeping in mind dietary restrictions, allergies, food preferences etc…

Mobility Assistance

  • Many seniors require assistance to safely move around. Some individuals may have difficulty getting in and out of bed, moving from place to place and in and out of chairs. Our Caregivers are trained to assist clients with the safe use of canes, walkers, wheelchairs and hoyer lifts.


  • Being physically active is very therapeutic and contributes to the ability to be mobile. Our Caregivers are trained to encourage seniors to do basic movement exercises, which increases healthy blood circulation.

Medication Reminders

  • Seniors often take several medications. This can be very confusing for some individuals. Our Caregivers can assist our clients with reminder techniques. This is very pertinent in maintaining an individual’s stability of health and prevention of possible medical complications.

Evening Assistance “End of Day”

  • Our Caregivers can assist our clients in preparing for bedtime. They can verify the activities of the day, ensure that they took their medication and assist with undressing, hygiene and applying safety measures before the client goes to sleep. (i.e.: ensure clear path to the bathroom, telephone access, etc…)

Supplemental Care Services

  • In Independent and Assisted Living Facilities
  • In Rehabilitation Centers and Hospitals
  • Transitions

In independent and assisted living facilities

  • Many independent and assisted living facilities offer a menu of supplemental services that each individual may choose to subscribe to. In the case where services are not available, Golden Home Care can assist with some one-on-one care with some of your loved ones extra needs.

In Rehabilitation Centers and Hospitals

  • Being in a hospital, rehabilitation center or nursing home can be a frightening, confusing and lonely experience for many individuals. Family members may not be able to spend as much time with their loved one as they would like, as they are likely juggling work and additional family responsibilities at the same time. Golden Home Care can provide you with additional consistent care, assistance, companionship and supervision while enabling health care facilities to remain focused on their expertise and core services.


  • Going home from the hospital can be a stressful time following surgery, an illness, cancer recovery, degenerative disease or disorder, etc… Golden Home Care can provide transitional assistance services for all family members whether it be a senior, child, adult or intellectually challenged individuals.

Support for Intellectually Challenged Individuals

  • Supervision / Companionship
  • Life Skills Development
  • Respite

Home Care Support provides families with one-on-one support, supervision and companionship. We provide services to assist with the following:

  • Life skills training and support
  • Development of independent living skills


  • Golden Home Care provides respite for family care-givers who may require some time for themselves, need to participate in activities or errands and/or need a few days away.

Benefits of Golden Home Care

Our goals are:

  • To provide In-Home Support and Personal Care options for seniors and other family members who may be experiencing health and lifestyle challenges. These challenges may be causing a decline in quality of life and/or affecting one's independence.
  • To assist in maintaining or improving one's quality of life, independence and active lifestyle involving family and friends.
  • To work closely with families to assist seniors and other family members to maintain their health and safety while remaining in the comfort of their own homes.
  • To strengthen family relations by alleviating some of the stress and anxiety associated with being a caregiver.

  • To reduce some of the tasks for the family caregivers so that they can spend more quality time together.
  • To give families comfort knowing that their loved one is being provided with premium quality, professional and compassionate care.
  • To assist our clients in maintaining their healthy independence, quality of life and dignity with supportive care and assistance.
  • To offer flexible and consistent care without long-term contracts.

Client Assessment

Golden Home Care's mission is to develop a caring, compassionate and informed relationship with our clients and their families.

golden home care assessment


Our Care Coordinator schedules an appointment to meet with you and a family member or someone close to you to explain our “Golden Home Care Options.”


We will then conduct an in-depth personal assessment and home safety evaluation together with you and your loved one.


We cooperatively determine a “Golden Care Plan” to best meet your needs and maximize your healthy independence.

Our Care Coordinator then matches you with a Caregiver that will be most compatible and best be able to meet your “Golden Home Care” needs.

The Care Coordinator visits regularly to maintain an ongoing relationship with the client, ensures that dependable, timely and premium quality service is being provided and revises the “Golden Care Plan”, as needed.

Our Clientele

golden home care assessment

Golden Home Care provides a diverse menu of services, specifically catered to seniors. Nevertheless, our options are designed to assist individuals who may be experiencing health and lifestyle challenges as well as recovery from injury or illness. All these factors can cause a decline in one’s ability to care for themselves and/or their families. All people experiencing these types of life challenges can benefit from our compassionate assistance and personalized care.

  • Seniors experiencing age-related diminishing autonomy
  • Any age family member suffering/recovering from illness, surgery or degenerative disease
  • Individuals who are experiencing mental health, physical and/or intellectual challenges

    Some Examples:
  • Individuals recovering from surgery
  • Cancer treatment and recovery
  • MS, ALS
  • Alzheimer’s and other dementia
  • Diabetes
  • Stroke
  • Heart Disease
  • Palliative/Hospice Care

Useful Links

Below are links to a variety of helpful resources

AGI - Alzheimer Groupe Inc

Alzheimer Society

Heart & Stroke Foundation

Parkinson Canada

Canadian Diabetes Association

West Island Association for Intellectually Handicapped

The Kidney Foundation of Canada

Family Caregiver

ALS Association
(Fighting Lou Gehrig's Disease)

Canadian Cancer Society

Ovidis (adaptive clothing)

Curateur Public Quebec

West Island Community
Resource Centre

Seniors Canada

Older Drivers in Canada

Canada's Food Guide

Santé et Services
Sociaux Québec

Canadian Association of Community Living

Revenu Québec

FAQ's - Frequently Asked Questions

Here are some frequently asked questions with the answers provided

What Makes "Golden Home Care" special and/or different than other Care Providers?

  • Our personalized service is what we are known for. In addition to providing you with premium quality care, communication is very important to us. Our Care Coordinators develop and maintain a close and informed relationship with our Clients, their Families and our Caregivers.

How do I contact "Golden Home Care" in an emergency?

  • Dial 514-685-8889 or toll free at 1-855-465-3321. There is always someone "on-call" to receive your request for assistance.

Am I eligible for government tax credits to help me pay for Home-Care Support?

Can I receive services on short notice?

  • Yes, we have many associates readily available to assist you. Our Care Coordinator will organize appropriate care as your needs arise.

Can I hire services on a "one-time basis" or do I have to have a long term contract?

  • Our goal is to accommodate your needs whether it be daily, weekly or on a long-term basis. Long-term contracts are not required.

How will my Caregiver's punctuality and attendance be monitored?

  • Our Caregivers are monitored both by the active involvement of our Care Coordinator as well as with the use of a software "login" Telephony system.

What if my Caregiver is sick or on vacation?

  • We will have a secondary Caregiver available. In the case of vacation, we will introduce a new Caregiver in advance to allow time for the client to adjust to an alternative person.



If you would like to become a
Golden Home Care caregiver, and you possess the necessary skills, you can make an employment application online by clicking on the link below:

Click to fill out the online form here.

Send to a friend

Feel free to recommend
Golden Home Care to a friend. We would be happy to provide more information on the services we provide.

Click to download the brochure.

Contact Us

Contact us for more information or to schedule your free consultation.

514-685-8889 or call/fax toll free at 1-855-465-3321

173C Avenue Cartier, suite 103
Pointe-Claire, Qc   H9S 4R9

e-mail: info@goldenhomecare.ca

Office Hours: Monday - Friday: 9:00am - 5:00pm

In case of emergency or if you need immediate assistance, we are available 24 hours a day, 7 days a week.

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For more information about Golden Home Care, fill out the form below.